Privacy Policy
At Organic Side, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our website or place an order with us.
By using this website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
- Website usage data and cookies
We only collect information necessary to provide our services and improve your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Communicate regarding your order
- Improve our website and services
- Prevent fraud and unauthorized activity
- Send marketing emails (only if you have opted in)
3. Payments
Payments are securely processed through trusted third-party payment providers.
We do not store or have access to your full payment card details.
4. Marketing Emails
If you subscribe to our newsletter, we may send occasional updates, promotions or product launches.
You can unsubscribe at any time using the link included in our emails.
5. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.
Cookies may be used to:
- remember your preferences,
- keep items in your cart,
- analyse website performance,
- support marketing and advertising activities.
You can manage or disable cookies through your browser settings.
6. Sharing Your Information
We do not sell your personal information.
We may share limited data with trusted third parties only where necessary to operate our business, including:
- payment providers,
- shipping couriers,
- website and analytics services,
- email marketing platforms.
These providers are required to handle your information securely.
7. Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes.
8. Your Rights
Under UK data protection laws, you may have the right to:
- access your personal data,
- correct inaccurate information,
- request deletion of your data,
- withdraw marketing consent,
- request a copy of the data we hold about you.
To make a request, please contact us using the details below.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Any updates will be posted on this page.