Can I return my product and get refund?
We’ll be bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition. However, as a small business, we do require the customer to cover the returning postage if the order was shipped free.
How do I return?
Get in touch with our customer service representative by sending us an email to info@organicside.com. Indicate which item(s) you would like to return and the reason for your return.
Place the item(s) in the original packing and seal the parcel securely.
Drop off your package at the local post office.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
The cost of shipping will be deducted from your refund
Return Conditions
You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We do not accept returned items that were sent back by you directly without checking with us first.
We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
Restriction
Products ordered under Custom Made or discount code cannot be refunded or returned.
What is the return address?
If you wish to return your item(s), please send an email to info@organicside.com, our customer service representative will get back to you.